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5 Reasons Why Companies Fire IT Guys

The IT industry is brimming with so many IT guys and experts with various specialties these days. You would think it’s an easy task hiring one for your company. Finding an IT guy is not the problem. Finding a competent, reliable, and affordable IT professional can be challenging for many businesses. When you think you have found the right person, issues start to come up, and you have no choice but to fire them and start the search again. 

There are several possible reasons why companies end up firing their IT guys. Here are the Top Five issues most commonly cited by company owners and why these issues can be very detrimental to a business. 

Poor Response Time

A timely response is important in most aspects of a business. Particularly when it comes to the crucial areas where downtime can be costly or cause the operations to stop, and because of this reason, you should avoid working with IT specialists that are consistently late for scheduled tasks or who do not show up at all. 

Unexpected Charges

There are tech experts that are incredibly proficient and good at what they do. But when the bill arrives, it includes unexpected charges that were not in the initial quote. Aside from being highly unprofessional, such surprise invoices might also cause you to go over budget, which is certainly not good for your business.

Scope Creep

Sometimes also known as feature creep or requirement creep, scope creep is becoming more rampant in the IT industry. It is an extension or expansion of an IT task because the hired expert can’t resolve the issues immediately. Instead, the original problem branches out into several other issues, so the scope of the task keeps increasing. By the time everything is resolved, it will have taken up much more time and cost much more money than expected. 

Speaks in Very Technical Terms

Some IT professionals speak in very technical terms. This practice is a problem when talking to clients who are not tech-savvy. Perhaps they are so used to geek-speak that it has become part of their daily language, and they assume that everyone else understands what they are talking about, even when the client has no clue. 

Some IT guys intentionally speak in technical terms to show that they are the expert and know more than the client about technical matters. While this may be true, taking on a condescending tone will not help anyone. It is much better to hire an IT guy to educate the clients about the system instead of making them feel dumb.

Bad Customer Service

The IT industry is a service-intensive industry, so it can be perfectly natural to expect that you would get great, or at least decent, customer service from them. You are paying for the service, so you should not settle for anything less. At the first sign of bad customer service, many companies would not hesitate to fire the IT guy because so much time is wasted. 

Conclusion 

The best way to avoid hiring a bad IT guy would mean being more meticulous in your search. Don’t be afraid to be choosy when selecting from applicants. Read through their CVs very carefully and pick only those that seem reliable and professional. And always check references.

During the interviewing process, screen the applicants thoroughly by asking them the right questions. Based on their answers to these questions, you will be able to decide on whether they are the right person for the job or not. Considering hiring someone to manage your IT? Contact us today!

All businesses today rely heavily on IT support. Some have their own in-house IT experts, while many others choose to hire managed service providers, or MSPs, to perform specific IT functions for their company. These services are needed to oversee the office hardware and software and stay ahead of the competition. Like all industries, the IT industry has a few red flags that need to be addressed. 

With all the available services, you wouldn’t think that it would be that difficult to find reliable IT support for your business. We live in an almost entirely digital world, so tech services are available around every corner. The IT industry continues to grow by leaps and bounds, and so have the red flags in the industry. These issues make it harder to find reputable service providers that will give you the quality service you need. 

So what are these red flags, and as a business owner, what can you do about them? Read on to find out. 

Red Flag #1: Your business is getting nickel and dimed

Many business owners today do not have extensive knowledge or skill in IT. This technology gap is the primary reason they hire MSPs in the first place. Unfortunately, many providers are taking advantage of this. They will charge businesses for extra services that they do not need. In other words, they end up spending more on additional services even if they are not necessary for solving the problem at hand. 

The Solution

Make sure to do your research and find out exactly what IT services you require. Search for a provider that will deliver these services without trying to hoodwink you into paying for other services you don’t need.

Red Flag #2: Lack of communication

Clear and constant communication is essential in any business relationship. But for some reason, many IT service providers are failing in this department. Many of them will take your specs and get to work right away, probably because they are confident that they know what they are doing. More than likely, they are hoping to impress you with a fast turnaround. This approach can lead to more problems like wasted time and resources.

The Solution

Choose a provider that communicates well. The MSP should assign someone from their team to act as a point of contact to communicate and coordinate with you at any time.

Red Flag #3: No consistent business reviews

What previous clients say about a service provider is one of the best ways for you to gauge the quality of their performance. If the reviews are inconsistent, would you still want to risk hiring them for your business? The same is true for MSPs with very few business reviews because they are new. There might be a chance that they are good, but when it comes to your business, it is better to be safe, especially when hiring service providers for the fundamental processes of your business. 

The Solution

Look elsewhere. Finding a company with perfect feedback is quite impossible. The occasional irate client leaving a 1-star review is inevitable. But at least, you should search for a provider with a large number of consistently high ratings. 

Red Flag #4: Response time is too slow

Time is of the essence in any business, and quick results are highly preferable. There are a lot of service providers these days that provide excellent results but have a slow response time. These delays can be costly for your company and cause you to lose clients and eventually lag behind the competition. 

The Solution

Quality results are great, but not when they come too late. Choose an IT service provider that does not keep you waiting when you have concerns. And make sure they guarantee the fastest possible turnaround when you need them. 

Red Flag #5: They do not know how to help you with your cybersecurity insurance approval process

Cyber attacks are getting more rampant by the day. Because of this, every business with an online presence needs to have a reliable cybersecurity insurance policy to protect against the possible damages resulting from a data breach. And who should be in a better position to help you with the approval process than your MSP?

The Solution

Right from the start, you should ask the managed service provider if they have cyber insurance and can assist you in applying for your insurance policy. 

Steer Clear of Red Flags and Choose Your MSP Wisely 

Beware of these red flags and any possible implications for your business. If you know of anyone who has experience with an “iffy” managed service provider, have them contact us right away! We can show them the value of working with a reliable MSP.

It’s been a turbulent time for businesses over the last 18 months navigating through the COVID-19 pandemic. Many had to accelerate their remote work policies and practices. As a result, business IT infrastructures were forced to change rapidly, and Managed Service Providers (MSPs) have been in high demand. This trend is set to continue for many years to come. So, why do businesses choose to use tax deduction MSPs? Well, companies can save a lot of money by outsourcing their IT, especially through HaaS (Hardware as a Service).  Let’s look at the tax deduction benefits that come with using an MSP. 

Save money with HaaS from an MSP

Estimates suggest that businesses that successfully deploy managed services reduce their IT outgoings by up to 45%. One of the ways in which businesses can save is by choosing HaaS (Hardware as a Service). 

Reducing upfront capital expenses

The benefit of HaaS is that you reduce your upfront capital expenses. This means businesses can shift their budget allocations around and free up their cash flow. Essentially, it means that expenses come out of the operating expense budget (OpEx) instead of the capital expense budget (CapEx). As a result, managing monthly payments instead of large, upfront amounts is much more suitable for budgeting purposes. 

Businesses that use HaaS have an advantage when it comes to paying taxes. With HaaS listed as a service rather than a capital expense, it reduces the liability that tax causes. This means that businesses can get the equipment needed without running the risk of getting into debt.  

Access to newer technology

With limited finances, it’s hard for businesses to stay up-to-date with the latest technology. When using HaaS, Tax deduction MSPs have the responsibility to be sure the hardware will handle all your tasks efficiently. In the case that the hardware is no longer capable of delivering what companies need, the MSP will replace or upgrade the equipment. 

Access to maintenance 

One of the benefits of HaaS is that businesses have their IT systems maintained and looked after by experts. Often, smaller businesses don’t have the knowledge or expertise to deal with complex IT problems. Therefore, when they encounter a big issue, it tends to come with a large price tag to fix. With HaaS, the MSP maintains and manages all hardware for a fixed monthly sum.

Tax deduction MSPs – reducing costs with Section 179 

Working with an MSP not only benefits your business’ IT, but it also comes with great financial perks. When tax season rolls in, Section 179 allows businesses to gain tax benefits for purchasing tangible goods, including IT hardware and services.

Final thoughts about tax deduction MSPs

Using an MSP has so many benefits, it’s no wonder so many small and medium-sized businesses are now choosing this way of working. With HaaS, businesses can save money, have up-to-date and well-maintained equipment, and increase their tax deductions. Contact us to see how we can help your business do the same today! 

When it comes to personal or business data security, you must know how to spot bogus links. Recognizing fake email links that might lead to fraudulent pages is a challenge for many people. The fact that hackers are using more advanced methods makes it worse for all of us. That is why beefing up your communication security is very important for your business data.

Indeed, hackers are using advanced methods to make the links they’re sending out will look legitimate. Unfortunately, this leaves people unsure of whether the link they’re following is legitimate or fraudulent. Luckily, there are ways to check whether a link is legitimate. That’s why, today, we’ll be looking at how you can incorporate spotting fake email links into your in-house security training. 

After focusing on fake links and their dangers in our previous blogs, today’s blog will summarize everything we’ve shown you so far. By doing so, we’ll help ensure you’re getting the right approach to your communication security and keeping everyone safe! 

How Communications Technology Can Threaten Your Security 

Modern communications technologies put many people at risk, and as a result, it’s crucial to be aware of how these risks threaten your security. There are many ways by which communications technology is problematic, and some of the risk factors include the following: 

These are just a few of the most common communications technology threats. You and your staff should be aware of these possibilities when opening emails, texts, or social media communications.  

Why Adding Fake Link Prevention to Staff Security Training is Crucial 

If you have been considering your next staff security training, adding fake link prevention is critical. Your security training sessions give your team an ideal opportunity to learn more about the dangers posed by clicking on bogus email links. This extra step helps ensure that your team knows how to stay safe while completing their daily tasks. By doing so, you can protect your client data from the risk of security breaches while also preventing hackers from getting access to your business funds.  

Moreover, giving your staff information they need helps them avoid the risks of falling prey to fake links in their personal life. This knowledge increases the chance that they will stay safe in the workplace. Fewer data breaches will lead to better overall employee morale. After all – it’s a well-known fact that happy employees are more effective and efficient workers. This efficiency is not only good for your staff but also your business.  

As such, it’s pivotal for businesses to incorporate fake link prevention and protection strategies into their staff security training. This step can also protect your business data while ensuring that your customers have confidence that their data is secure. Meanwhile, it can also help boost your staff’s morale by teaching them to be safe and protected in their personal life. So, the benefits can be numerous! 

Beefing Up Your Communication Security by  Staying Safe from Security Challenges

To stay safe and protected against security challenges, you should consider the following tips. These will help you avoid falling into the trap of fake email links, which could have numerous consequences for your personal and business security. 

First, it’s vital to check where the link in question will take you. This step is easy to do. To start with, if the anchor text is a visible hyperlink, check that this is legitimate by looking for any signs of fraudulent links. You should also check where the hyperlink is taking you by right-clicking on the link before following it. For example, if a legitimate website ends with .com, check that this hasn’t been tampered with in the link. An obvious sign of a false link would be if the address ends with .co.uk, .xyz, .club, or other uncommon domains. 

Second, check the sender’s details. You can search for email addresses and phone numbers online. If a quick search doesn’t yield much useful information, you could also directly contact the company. In this case, you should ask them whether this is their genuine contact number or address. Most companies will be more than happy to help! 

Finally, make sure you have your antivirus protection in place. Antivirus is surprisingly affordable nowadays. Your local IT service provider can help you choose the antivirus software that’s best for you. If you need help in beefing up your communication security contact us now!

Opening unknown links can be a risk factor for your business and staff. As a result, more and more business owners have incorporated fake link prevention strategies into their security training. We’ve come up with a few tips to help ensure that your staff members have the critical information on how to spot fake links. This training can help prevent hackers from gaining access to your business. In cases like this, it is better to be proactive rather than reactive after a breach. 

How to Spot Fake Links: Brief Staff Security Training Guidance 

If you have been considering covering bogus links with your staff security training, you’ll want to consider the following how to spot fake link prevention tips. These security training tips will help to give your staff the tools they need to stay safe and protected against the dangers posed by malicious links. 

Staff Security Training Tip #1: Check URLs Before Following Them 

One important tip for your staff as part of their security training is to check all URLs. A URL is the web address that you follow when you click a link. A common trick used by hackers to make the URL seem authentic is to use a similar URL mimicking a legitimate website.  

For example, one switch would be disguising bogus links by changing the website name from ‘example-site.com’ to example_site.com.’ This tiny change often goes unnoticed but could lead to your staff getting caught by a fake link. 

Here are more examples: 

If you regularly deal with Amazon, you’ll notice that their URLs look like these: 

orders@amazon.comservice@amazon.com, or membership@amazon.com 

But bogus URLs will look like these: 

hurry@amazon-$75.combuddy79@my_amazon.com, or service@amazon-helpmenow.com 

Often, the URL won’t contain the name of the sender at all. You may see URLs like these: 

clickhere@davisneedsshoes.orgholographic_iris@$9di4!wow.net 

Question any link that seems out of place. If your staff doesn’t check these carefully, it can be easy to fall into a trap.  

As part of this staff security tip, make sure they’re aware to check both the name of the link and check where the hyperlink goes. Hackers can easily disguise malicious links as legitimate links by using a website name as the anchor text. But, instead of taking you to the legitimate website, the link redirects you to a fake site. Luckily, checking the destination of a hyperlink is easy, especially on computers; simply right click and you’ll get an option to see or edit the hyperlink. 

Staff Security Training Tip #2: Don’t Open Unknown Emails 

A second crucial tip is to ensure that your staff does not open unknown emails. For many people, this is not easy to do. After all, how can you tell whether a sender is legitimate or not? It’s easy to understand why this is so difficult. Some people struggle to decide whether the contact details for a firm are legitimate addresses or not. Luckily, we have a few tips for this. 

Firstly, for text messages and telephone contacts, look up the telephone number from the source. A quick search will often give you the information you need to know. Most companies will have these numbers listed on their website’s contact details. Alternatively, if the phone number is not legitimate, many sites now exist to display shady phone numbers; as such, searching the phone number alone may be enough information to help you decide if the text was legitimate. 

As part of checking a sender’s identity, you can also search for a specific email address to see if any information comes up. Most companies will have their contact email addresses displayed on their website. Check If the email address in question is on the website so you can confirm that the links are legitimate. If the exact email address does not appear on the website, you should question its authenticity.  

If you struggle to find the correct information directly from a search, don’t be afraid to contact the company in question. Most companies are more than happy to help if it means preventing a scam from occurring in their name.  

Checking the legitimacy of the phone number or email address is one of the best ways to check whether a link is legitimate or fake. Ensure that your staff knows to do this for any communication containing a link. 

Staff Security Training Tip #3: Get the Best IT Support and Antivirus Software 

As a third and final tip for your security training, we cannot stress the importance of good anti-malware and antivirus solutions highly enough. Having these in place and installed on all of your devices can provide a good security backup. This practice is vital in case someone accidentally follows an illegitimate link that tries to download harmful software.  

Antivirus software is highly affordable nowadays and doesn’t take long to set up in your office. If you have any questions about this, contact us today. We will help you find the best antivirus software for your needs, as well as offer training to your staff.