If your business is at the point where you’re thinking about hiring a fulltime IT tech, congratulations! Having enough consistent needs to fill this role means you’ve worked hard and made good decisions that drove business growth. Our best advice? Don’t stop now!
Moving forward with hiring requires a lot of analysis to avoid major consequences down the line, though. One of the biggest decisions whether you’ll hire someone directly or use a third-party MSP (Managed Service Provider). In this article, we’ll get into the specifics of both scenarios.
In the past, business people and tech people were two different breeds. Over the years, the gap has gradually shrunk to the point that many people are tech-savvy enough to get by for the little things. As your business has grown, though, you likely have needed to delegate many of your previous duties, like IT — even if you feel perfectly capable of handling them yourself. After all, when do you think was the last time Jeff Bezos packaged a shipment? Your IT needs have also likely grown much more complex.
If you don’t choose to delegate now, you fall into a major pitfall of leaving IT duties unassigned. In our current landscape, leaving an IT post open could be a death wish. Cyber attacks of all types are on the rise, and the amount of damage each one could impose is ballooning. For example, in 2016, the average ransomware attacker demanded $522. In 2020, that average sits around $84,000! Sadly, many of these attacks take place as a result of not having someone the wheel.
In addition, there’s the issue of efficiency and cost-effectiveness. Being lax over time can make your systems out of date, making it harder for everyone to get their work done at a reasonable rate. In addition, only replacing equipment when it’s broken and not when it functionally obsolete can create situations where portions of or your entire workforce will be unable to do any work at all for a time.
So, let’s say you’re on board with having one or more people make up your IT team, and you make the decision to hire them directly. One certain benefit is that you can look through a collection of qualified candidates and pick just the right person(s) that you want! But then the other shoe drops.
Just like any other employee, before you hire someone for your IT needs, you have to consider the costs. For instance, the average price of an IT professional is $60,000 per year. Alright, so you budget out $60,000 — then you’re all set, right? Far from it!
Where is this person going to work? Maybe you already have space for them, but these professionals require more expensive hardware and monitor setups. Additionally, you need to factor in the network diagnostic software plus any industry-specific software. Since they’ll generally be on call, they’ll need a phone with a good plan so you can always reach them and possibly a company car (or at least some form of vehicle reimbursement) if you have multiple locations. Don’t forget that expense account!
Besides the specific expenses mentioned above, remember that this person is still an employee, so you have all the other general costs your other employees have associated with them. This can include health/life insurance, vacation time, sick time, 401K plus any bonuses or overtime pay they may rack up.
And what do you do if they leave? The implicit and explicit costs can be truly staggering when you take the time to add it all up.
In the past, the above option was the only choice most employers had available to them. Based on the high costs (both known and unknown) associated with hiring an IT professional, it’s no surprise that companies have flocked to an alternative option: MSPs.
With an MSP, you have all the benefits of a fulltime employee without the downsides.
They will be consistently available, knowledgable in your network, and focused entirely on IT rather than other day job expectations. Need assistance when it’s time for regular upgrades or maintenance? Want someone to redesign your entire IT setup? Looking for someone to completely take over your IT operations, including telephone, so you can focus 100% on your core business? These are the sorts of services you can get out of an MSP.
Even better, the price you sign in the contract is the price you know you have to pay month after month, unlike the many unknown costs of an employee. There are no HR issues to worry about and the work is on the shoulders of a company, not an individual.
If your company is at the point where you know you need dedicated IT personnel but are unsure about which direction you’d like to go, contact us ASAP. We would be more than happy to go over your needs and discuss the best options.
With the ongoing situation in the world, there are many people who are furloughed or laid off from their jobs. Those of us who can work from home are very fortunate to be able to keep working through this crisis.
Some companies have been hesitant to let their employees work remotely. Although there is a slew of benefits that might keep employees working from home even after the COVID-19 crisis settles. There are some unique challenges that come alongside remote work, though. Here are some new issues that may arise and what can be done to lessen the blow.
When you work in an office with your employees, you may take that proximity for granted. Even if you don’t have daily meetings, how often do you stop by for a minute just to see how things are doing or for a quick update on a project? This creates a relationship beyond just instructions from a faceless email.
Make sure to take the time to check in daily with your team, perhaps even a couple of times a day, and make these connections on video. There’s no shortage of free or low-cost programs (such as Skype, Teams, Zoom, GoToMeeting) that can help you stay in touch without wasting too much time. The more often you do these meetings, the more efficient the process will be for everyone. We recommend a 15-minute huddle in the morning, as well as something to close out the day.
Working from home sounds great, but it can be an adjustment, especially if you’ve been forced into it like many are today. People may find themselves getting claustrophobic and uneasy since they no longer have a routine of getting ready for work, traveling, and just getting out of the house. For many, this can be a source of anxiety and stress.
Keep meetings informative, but uplifting. Don’t just talk about work — have everyone talk about a positive thing that happened. It could even be something as simple as finding a new series that they like or their children making breakfast for the family etc.
In addition to group meetings, make it point to meet with employees one-on-one at least once a week, more if you have ongoing projects that need attention. When you’re home alone or with the family, it can get really easy to be sidetracked compared to working in the office.
Remember that, for some people, the office is their main source of socializing, so this connection could be a lifeline to them as they’re isolated at home. Younger employees also appreciate more frequent feedback from their superiors. Without this, they can get easily distracted or disheartened.
Don’t fool yourself into thinking that your employees are going to work 8 solid hours a day at home. As long as they are getting their work done at a high level of quality, it’s best just to leave that be. In fact, encourage downtime and even create games or challenges for your team. With everything going on, if you don’t give them the occasional distraction, they’ll find something on their own that could end up keeping them off task for longer.
Since they are now working remotely, make sure that your team’s data is backed up properly is crucial. While most companies are using a cloud storage solution on some level, others rely mostly or entirely on server storage. Find a way to make sure that all your employees’ work is backed up safely and efficiently. This type of data solution will also allow employees to work on a project simultaneously even if they’re physically separated.
The last thing you want is your employees to have nothing to do because they don’t have the proper tools. Whether you provide them with their equipment or they’re using their own. Make sure that your team always has everything they need to do their work. To avoid progress interruptions, keep all software licenses for programs such as Microsoft Office up to date.
Lastly, don’t forget security considerations. Especially if they’re using their own equipment. Since what works at home may not cut it for your business needs.
We were all forced into a new work environment very quickly. With that being said we think this shift is just a picture of times to come. In fact, some predict that 20% of the workforce will be fully remote within the next two years. That’s why an MSP might be your best option to help in these trying times. We have the tools, resources and experience needed to take care of all considerations without ever having to step foot in your office. Contact us today and we can show you how we can start to implement your perfect solution for your business.
Just as people were starting to get in front of stay-at-home recommendations with robust video conferencing and on-line learning options, “zoombombing” was born, proving yet again that evil knows no bounds.
Zoombombing occurs when hackers break into Zoom meetings and wreak havoc by sharing inappropriate video or drawings, screaming obscenities, or posting hate speech. They attack open meetings, those that have no password, have posted the password online or that allow everyone to share their screen.
Hackers have worked swiftly to develop programs that can scrape hundreds of Zoom Meeting IDs every minute. Then, they go hunting for the most vulnerable meetings. Schools, church meetings, and even a student defending his doctoral thesis have been affected. The FBI has issued a warning about these challenges and Zoom has publicly apologized for their lapses in security.
What can you do about it? Businesses rely on successful video conferencing today to keep their teams connected, conduct meetings, and to continue to move the sales process forward as much as possible when the world is at a stand-still. Locking down your meetings with proper security protocols is the most important thing you need to do when video conferencing during COVID-19 and beyond. Here are a few steps you can take.
Use Alternate Platforms
Zoom is likely the biggest target because it is a free platform with an easy to use interface. It also has a few admitted security holes, placing it high on the list of easy to hack software. We recommend choosing an alternative, if possible. An upgraded version of Zoom with built-in, protected meeting rooms could be the answer. Teams, GoTo Meeting, or WebEx are your best alternatives. While more costly, these are more secure and protected programs.
Lockdown Your Zoom Meetings
If you choose to utilize Zoom, make sure that you’re following a few important security protocols.
Copious video conferences are going to be in our daily lives for the foreseeable future. Make sure you’re doing everything you can to stay safe.
COVID-19 has forced event cancellations, school closures, and a consideration for remote work where possible. As more companies are sending their employees home to work, we compiled this list of tips to be successful away from the office.
To maximize effectiveness, watch the number of programs you’re attempting to run and browser windows you have open at any given time. Computers are not great multi-taskers; they will regularly switch between a multitude of processes (the instructions behind your applications) to complete commands. In fact, the number of processors in your system is the maximum number of things your computer can be “working” on at once, so if you’re seeing a drop-off in performance, take a moment to close a few programs that are not actively in use.
Don’t be afraid to send more progress emails than normal. Utilize messaging apps liberally, and don’t underestimate the power of a video chat or meeting. If an email exchange is getting too long (more than three replies back and forth without solving the problem) pick up the phone.
Working from home can be an efficient way to keep a business running. When done right, you can be just as productive, if not more so, than at the office. Enjoy the opportunity presented by COVID-19 concerns to establish a new work normal, at least for a short period of time.
Due to the COVID-19 outbreak, many companies are considering work-from-home options to facilitate social-distancing and to keep their workforce healthy. However, it’s not as simple as sending your employees home, firing up personal laptops, and getting to work. Here are seven things you need to have lined up in order to successfully deploy your remote workforce.
The COVID-19 situation is ever-changing. Schools across the nation have been closed and events have been cancelled. While it may make sense to keep your employees on-site for now, we believe it’s important to have a plan should you need to close your physical offices. Getting these seven pieces of the puzzle in line will prepare you to take your workforce remote. For assistance implementing these things, contact us today.