The Company
Dating back to 1967, the William Ritchey Insurance agency has been providing North Kern and Southern Tulare County residents and businesses with a wide variety of insurance products. Their emphasis on prompt and courteous service has been just one of the reasons they were voted “Best of the Best” for 2000, 2001 and 2003 along with their numerous contributions to the community. William Ritchey Insurance holds the honor of being among the top agencies in the nation for the insurance companies it represents.
Business Challenge
Since 1999, CharTec™ has been a part of William Ritchey Insurance. The company had outgrown its current agreement and required more services and flexibility. The essential business challenge was to enable William Ritchey to keep their existing agreement components, manage additional company vendors, provide more network upgrades, and continue to maintain growth all with a low monthly cost.
More than a partner in technology, ARRC has been our partner in success and is so much a part of our organization. ARRC seems like family. 
Technology Solution
William Ritchey made the decision to convert to CharTec™ Managed Services from their previous CharTec™ agreement. This offer added additional benefits to the company with such as: extra equipment, hardware upgrades, improved network security, network management and monitoring, continuous end-user technical support assistance, complete backup and disaster recovery solution, and on-demand hardware flexibly.
Results & Benefits
William Ritchey Insurance received new computers and networking hardware while avoiding the initial expense associated with updating and deploying an entire new network. During workstation replacement, the busy staff experienced little to no downtime. Additional business interruption was prevented through proper deployment planning. The company now receives 24x7x365 monitored support on workstations and servers, with issues reported immediately and service tickets automatically generated. The dedicated staff of William Ritchey Insurance receives VIP technical support and quick access to resources and technicians to resolve issues fast. They focus on their continued success in business, while we manage the technology behind it. |
