ARRC Technology - Hocking Denton Palmquist

Testimonials

The experience was just what I hoped for, fast and no need for someone to come out. This was EXCELLENT customer service. It was great, very professional, nice and got my problem fixed. Thanks so much!

Lori S.

Hocking Denton Palmquist

The Company

Founded in 1958 by Tom Hocking, Hocking Denton Palmquist is a customer oriented accounting firm committed to helping each and every client achieve and maintain financial success. With five locations throughout central and southern California Hocking Denton Palmquist provides its clientele with a wide variety of tax and accounting services with a goal of exceeding the expectations of others.

When we changed over from our previous in-house IT person to ARRC Technology we knew we were in for a major upgrade and expected downtime during the transition. However, ARRC exceeded our expectations by providing us with what seemed to be a flawless execution.

Business Challenge

With five independent locations dispersed throughout central and southern California and a staff of 60 employees, Hocking Denton Palmquist has been faced with overcoming the IT Management necessary to provide additional technology assets, continually service existing assets and offer necessary end user support.

Technology Solutions

ARRC Technology proposed the CharTec™ Managed Services solution to increase the technology functionality and flexibility at each location by upgrading workstations, servers, firewalls as well as coordinating efforts with Telepacific to increase internet bandwidth for efficiency.

Today our offices have increased productivity and flexibility because of ARRC Technology and their dedication to customer needs and satisfaction.

Results & Benefits

In addition to the CharTec™ Managed Services solution provided, Hocking Denton Palmquist also receives service and support for all equipment installed, unlimited help desk for any needs including industry specific software applications. The remote support feature of CharTec™ allows quick response and resolve time keeping employee focus on clientele needs and not common technology issues.