The Company

Dr. Felizarta has practiced medicine in the Bakersfield, California area for several years. While serving at Clinica Sierra Vista, a large medical facility located in Bakersfield, his focus was on infectious diseases and internal medicine.

With a caring heart and hand, Dr. Felizarta recently branched out and opened his own practice with a primary focus on infectious diseases such as HIV, Hepatitis, Valley Fever and any rare infection (West Nile, infections caught while traveling, and staph infections). He often works with patients and diseases other physicians would refuse or never consider treating.

Dr. Felizarta is credentialed with most major insurances and has also expanded his resources by partnering with the public health department to provide clinics for non-insured HIV positive patients once a week. In addition to all the local humanitarian work Dr. Felizarta performs, he also conducts multi-centered (national and global) clinical trials with HIV and Hepatitis C patients.

He is a man committed to cause, care and cure.

Business Challenge

With a busy office and staff, Dr. Felizarta’s facility struggled with continuity and commitment from previous technology vendors. The main challenge and objective for the ARRC Technology Teams were to increase efficiency in an office environment where others had said “It can’t be done.”

With the amount of patients requesting service from the Doctor and staff, bundled with mandatory HIPPA standards, insurance requirements and still maintaining a high commitment to care, the office required an immediate solution to allow for faster, more accurate electronic medical record processing in a secure environment.

Furthermore, the dedicated staff of Dr. Felizarta needed reliable workstations with a promise that user issues could be resolved quickly.

Technology Solution

By providing Dr. Felizarta’s office with the CharTec™ Managed Service solution, ARRC Technology has guaranteed the Doctor and his staff equipment on demand, network reliability, and service with support to maintain their daily needs while increasing functionality. In addition, ARRC assisted in consulting on Dr. Felizarta’s behalf for voice and data line connectivity and other outside vendors to ensure the solution implemented would work at every point of connection.

Results & Benefits

After implementing CharTec™, Dr. Felizarta’s office immediately noticed an increase in efficiently with electronic billing, and electronic medical recording. New benefits included the ability to offer e-prescriptions and instant prescription faxing by the doctor, thereby speeding processes even more. In addition, the installation of a secondary internet support system allow the office to keep functioning at a steady rate should their primary connectivity be compromised.