The Company

Banks Pest Control, Inc. has provided superior quality pest control service to the Kern County area since 1969. By building their business on excellent customer service and quality work, Banks has become a household name with their slogan "Hello Banks, Bye Bye Bugs".

Business Challenge

With the existing CharTec™ agreement expiring and the majority of workstations reaching end of life, Banks Pest Control will begin to experience decrease in employee productivity and an increase in costs due to downtime.

Technology Solution

Banks Pest Control made the decision to convert to CharTec™ Managed Services complete solution. This offers the company hardware upgrades, improved network security, network management and monitoring and continuous staff technical support assistance.

Results & Benefits

Banks Pest Control received all new computer and networking hardware while avoiding the initial expense associated with updating and deploying an entire new network. During workstation replacement, staff experienced little to no downtime and further business interruption was prevented through proper deployment planning. Banks’ servers and workstations are monitored 24 hours, 7 days a week with issues reported immediately and service tickets automatically generated. Employees receive VIP technical support and quick access to resources and technicians.