August 2008   
In this issue       

 CharTec^TM Case Study
      Highlight
 Ensure IT Resilience
 Get More from Your
      Data Center
 Power of "Thank You"
 Document Management
 

The wheels of business revolve with such spin and speed these days that we roll right over the courtesies. Who has time for quaint customs?

More to the point, who can afford to let competitors rush onto the new and the next while we slow down for pleasantries?

You're in for a surprise. The advice that follows, rest assured, is not some ubermom lecture about society's loss of grace (not that I couldn't get into that). This is about leveraging an underutilized edge in the marketplace.

Today, extending old-time courtesies helps you stand out. Yes, boys and girls, saying "thank you" has become a competitive advantage.

So few people express appreciation — a Lenox etiquette poll found that nearly five out of every 10 people don't always say thanks — that remembering to do so is a sales point of difference. It also goes a long way toward forging the relationships that can turn into opportunities.

Here are fast and affordable ways to show business gratitude, as well as tips about timing and tactics.

The Company
Founded in 1958 by Tom Hocking, Hocking Denton Palmquist is a customer oriented accounting firm committed to helping each and every client achieve and maintain financial success. With five locations throughout central and southern California Hocking Denton Palmquist provides its clientele with a wide variety of tax and accounting services with a goal of exceeding the expectations of others.

Business Challenge
With five physically displaced locations throughout central and southern California and a staff of 60 employees, Hocking Denton Palmquist has been faced with overcoming the IT Management necessary to provide additional technology assets, continually service existing assets and offer necessary end user support.

Technology Solution
ARRC Technology proposed the CharTec^TM Managed Services solution to increase the technology functionality and flexibility at each location by upgrading workstations, servers, firewalls as well as coordinating efforts with Telepacific to increase internet bandwidth for efficiency.

Result & Benefits
In addition to the CharTec^TM Managed Services solution provided, Hocking Denton Palmquist also receives service and support for all equipment installed, unlimited help desk for any needs including industry specific software applications. The remote support feature of CharTec^TM allows quick response and resolve time keeping employee focus on clientele needs and not common technology issues.

Customer Response
“When we changed over from our previous in-house IT person to ARRC Technology we knew we were in for a major upgrade and expected downtime during the transition. However, ARRC exceeded our expectations by providing us with what seemed to be a flawless execution. Today our offices have increased productivity and flexibility because of ARRC Technology and their dedication to customer needs and satisfaction.”

Clark Hurst
Partner
Hocking Denton Palmquist

Business continuity is an issue that no organization can afford to ignore. In fact, according to The Definitive Handbook for Business Management, between 60 and 90 percent of companies without a proactive disaster plan find themselves out of business within 24 months of experiencing a major disaster.

Increasingly, IT power and cooling are becoming more important as factors in ensuring business continuity.

These 10 steps provide a good start for ensuring the integrity and availability of your IT systems.

Document Management -
Build A Solution That Meets Your Needs

Like many of our customers, you may be considering the purchase of an electronic imaging system, which helps you streamline document organization and storage and lets you retrieve documents from a common Web browser.

At one time, such solutions were only affordable for large businesses. However, today's document management solutions feature improved quality at lower prices, and businesses with modest IT budgets can now justify the expense.

Read more

Get More from
Your Data Center
Creating An IT Infrastructure
to Support Consolidation
& Virtualization

Server consolidation and virtualization can increase computing and data center performance while reducing costs. But they also change the power and cooling profile of your data center and can introduce potentially crippling power and cooling challenges.

With consolidation and virtualization, computing is concentrated on fewer servers, so each unit becomes more critical, requiring higher levels of protection.

Read more